For Christmas, my youngest daughter wanted a new bed. She’s been sleeping in a hand-me-down daybed from my cousin, which I would have died to have when I was younger, but she wanted “a middle bed” with a headboard.
So I ordered the South Shore Twin-Size Mate’s Bed and Bookcase Headboard (3263097) from Sears.com. On Christmas Eve, my brother came over to put the pieces together and surprise her. The bed went together smoothly, but the headboard couldn’t be put together, because the back main piece was broken – cracked right now the middle.
I called Sears and the nice lady said they’d gladly send out a replacement right away and a UPS pick-up tag to pick up the damaged headboard. So, Tatym didn’t get her bed totally for Christmas, but we figured it would all come together soon enough…. Nope.
UPS came to pick up the damaged headboard, but we waited and waited for the replacement headboard. The first inquiry call said we had to wait until they received the other headboard before they shipped out the replacement. Then they said they could never find the replacement even though the UPS tracking number showed it when from here to there. Finally we were told they would credit my account and I would have to reorder the headboard myself.
It took over 2 months to get my credit charged back, and I never got credit for the coupon or $5 gift card I used. So, I decided to reorder the headboard through Walmart.com this time since they offer free site-to-store shipping and that was now a better deal.
We go to put it together, and the same piece is broken again! This time instead of calling Walmart, I decided to call South Shore direct. They are located in Quebec, Canada – gotta love the French accents – and they said would send out a replacement piece (K-30000293 Devant K) via FedEx.
The replacement piece came, and you guessed it, it was broken as well! Obviously they are not reinforcing the middle of this piece! I call again, and we are now waiting for the 4th replacement. I hope this one arrives in good shape as not only has Tatym been waiting 3 months for this Christmas present, but I’d like the house in order before I host the twins‘ Confirmation here in a couple of weeks.
So, this week I got an email from Wholesale Furniture Brokers announcing a 
new blog contest to win $500 worth of free kids furniture for your child for Easter! I am probably exempt from winning as I won a leather chair from them last year, but if you have a blog, I encourage you to enter (details)!
But if I am eligible to win, well, I’d pick the Princess Emily Twin Canopy Bed by Powell Company for my daughter, as I always envied my friend, Lisa’s canopy bed when I was little. And since she didn’t get a bed for Christmas, Easter would be the next best thing!
My, I got a little long-winded. I guess that makes up for me slacking on posting as of lately!
The canopy bed is prettier anyway! I have a bookcase headboard and wish it were not. It takes too much space out of my room. I want a tall flat headboard so I can stack pillows and still see the headboard.
Sounds like it’s time to re-work the blueprints for the one you ordered! Four in a row, broken should be a clue that it’s just not working! Hang in there and get what is owed to you………….M.
Kim!
Of course you’re eligible for this contest.
Thanks for entering the contest! Sorry to hear about your troubles with Sears & Walmart. I suggest you stick to the furniture experts and we’ll take good care of you.
We got our replacement piece today – 4th times a charm – and it wasn’t broken! Yippee! The bed is now together, and Tatym couldn’t be happier.